Terms & Conditions and Cookie Policy - Trident Safes

Free drop-off deliveryKerbside drop off only*

Industry expertsWe sell, deliver & install

All in houseNo services are outsourced

Free site surveyGet complete peace of mind

Terms and Conditions

These Terms and Conditions form a legally binding contract between you and Trident Safes Ltd. All prices quoted are for delivery / removal in normal office hours and ground floor level access unless otherwise stated. All products are subject to availability. By accepting these terms and conditions you are agreeing to terms of our privacy policy. These Terms and Conditions do not affect your statutory rights.

Safes come with a key lock as standard. Manual combinations and digital locks are available on request and are fitted for an additional charge. It is recommended and is often an insurance requirement that all safes under 1000 kg are anchored to the floor. This requires drilling into the floor and therefore customers must be aware of the proximity of pipes, wires or under-floor heating at the safe location. All fixing is undertaken at the customers’ risk.

All safes are to be emptied prior to relocation / removal. whilst it is possibly to move safes with goods in ( prior notice to be given) Trident safes Ltd cannot except responsibility for damage caused or loss to goods in transit.

All safes remain the property of Trident Safes Ltd until paid for in full, Irrespective of disposal to a third party.
All claims for defects or damage to goods or services must be made in writing and sent recorded delivery to Trident Safes Ltd head office within 5 working days of delivery / removal.

 

DELIVERY TERMS*

Drop Off / Kerbside delivery

Drop Off / Kerbside delivery is included in the price, In the eventuality that there are steps to negotiate to your front door the driver may have to “drop off” the item on the driveway or kerbside. In all instances our driver will make every attempt to deliver your product as expected, however negotiating steps and gravel driveways with pallet trucks and can prove difficult.

Position Delivery Service

A position delivery is where one of our specialist delivery crew’s will take the safe or product into your property and situate it on a ground floor location. Allowing for 1 step access into or within the property.

Installation Service

An installation service will result in the safe being bolted to the floor or walls dependent on the available fixing points offered by the individual product and the material we can use to install the safe.

Standard ground floor installation is a bolt down service into a suitable floor, should underfloor heating or pipes be present in the property this may prevent the bolt down being completed. Please advise a member of the installation team if underfloor heating or exposed pipes are located in the area you wish to install your safe.

Delivery to an upper floor via stairs

Safe’s being delivered to an upper floor via stairs are possible but will require more information or a site survey.

Payment Terms

Unless otherwise agreed in writing Payment is on order or completion of works, Trident Safes Ltd accepts payment via Bank Transfer (bacs), Cheque, Cash and Debit/Credit cards.

Making an Online Purchase

You have a choice of how to order our product and services, 1. Order via our online purchase system with payment by credit or debit card, 2. Email your order and we will call back to obtain your payment details e.g. Credit card details, 3. Telephone our Office and we will take your order over the phone., We accept the following Debit / Credit cards Visa, MasterCard, Maestro or JCB. We will gladly provide advice on which product will be best for your needs, including advice on installation and positioning. We can also arrange for a site survey if required.

Website content

We do our best to ensure that the information on the website is accurate and helpful. Trident Safes Ltd cannot be held responsible for slight variations in the sizes of the safe due to the manufacturing process, Please allow a    

 

Returns Policy

All our products are backed by the Manufacturer’s warranty. Trident Safes Ltd. also offers a seven-day, refund Returns Policy, effective from the delivery date of the product, if you are not satisfied with your purchase, subject to a restocking charge. Please note that you (The Customer) will be charged for the delivery costs, and be responsible for carriage and packing costs for the return to the point of dispatch. The refund will be made after the return of the product when we have checked that it is in original undamaged, as new condition with the original undamaged packaging. Any manuals and accessories must be returned in conjunction with the product. Returned goods are subject to a restocking charge equal to 30% of the selling price of the product(s) plus the original carriage costs to deliver the item and the cost of retrieval. 

All orders are processed as soon as they are placed.  We will accommodate to order amendments to the best of our ability however charges may apply.

We strictly adhere to the following cancellation policy:

Cancellations are accepted Monday – Friday 830am – 5.00pm.

  • Order cancellations within 2 working days of being placed may be cancelled by calling us on 01268 937061 or e-mailing info@tridentsafes.co.uk . A full refund will be processed.  Please do not consider your order cancelled until you have received confirmation from a member of our team.
  • Order cancellations after  2 working days of being placed and 2 working days prior to delivery will incur a 100% cancellation fee of your safe and any accessories ordered.
  • Order cancellations within 2 working days prior to delivery will incur 100% cancellation of your safe and any accessories ordered.
  • Any product custom made will incur a 100% cancellation fee if cancelled 1 working day after placing the order.
  • Custom made products include the following:
  • Specific size requirements
  • Specific functionality
  • Specific colour
  • Extra keys and accessories

Please allow up to 28 days for refunds to be processed and credited to your card.

We are unable to accept returns or issue refunds for any bespoke or made to order items.

 Exclusions to the Returns Policy:

 If an item has been installed, (i.e Bolted to a floor or wall) we may offer a return based on the “diminished value” of the item, however this will be at the discretion of the company.

Storage costs

Trident Safes Ltd reserve the right to charge storage fees.
All safes and vaults collected and stored for delivery at a later date will incur storage charges after one calendar month of the collection date, storage charges are calculated at a daily rate and will be calculated up to the date of redelivery. Storage charges will vary on the size of safe or vault and length of time stored.

Fixing of safes and floor loadings

Fixing of safes involves drilling into the floor or wall. The customer will be responsible for any consequential damage that may occur if we drill into any services.
The customer shall be responsible for ensuring that the floor that the safe is positioned on, or is transported over, is structurally adequate to support the weight of the safe. A standard fixing of a safe will only involve base fixing the safe to a flat level concrete or wooden floor the safe is sitting on or a flat level wall (without skirting board) in the case of a rear wall fixing. Anything outside of these parameters will be classed as an abnormal fixing and will incur additional charges. Trident Safes Ltd Reserves the right to refuse to fix a safe to a surface that we deem unsuitable or unsafe.

Parking tickets and congestion charging

If the customer insists on a delivery on a day when no other deliveries are being made within the London Congestion Charge zone then Trident Safes Ltd reserves the right to pass this charge on to the customer.
If the customer cannot guarantee parking and there are parking restrictions at the delivery site that Trident Safes Ltd have not been informed of prior to delivery, then Trident Safes Ltd reserves the right to pass on any fines or charges to the customer.

Waiting time

Waiting time is charged after 30 minutes of waiting if the cause of the delay in the commencement of works is no fault of Trident safes Ltd. Rates of waiting time will depend on the time of day, i.e. whether over time charges are applicable, which vehicle is being used and the number of staff involved. If a job is cancelled with less than 24 hours notice (standard office working hours) or cannot be completed for no fault of Trident safes Ltd, Trident Safes Ltd reserve the right to charge for the cancelled works up to 100% of their value.

PRIVACY POLICY

This privacy policy sets out how we use and protect information you provide us with.

We are committed to protecting your privacy. You can be assured that any personally identifiable information you provided will only be used in accordance with this privacy statement.

This policy is effective from 25th May 2018; however updates may be made from time to time, particularly in line with changes in legislation.

PERSONAL INFORMATION COLLECTED

Your personally identifiable information (e.g. name, address, email, phone number) is collected and used by us. Only the necessary information is collected.

Information is only collected and used for the purposes of providing the services Trident Safes supply.

Personally identifiable information can be collected by telephone, email or the completion of our on-line forms.

YOUR INFORMATION

  • We will not sell or pass your information to third parties.  However, should it be necessary for a say an engineer to carry out the job only the essential information relevant to the task will be provided.
  • We will not share your information for marketing purposes.
  • Third Party Service Providers working on our behalf:

YOUR CHOICES

Trident Safes do not send out newsletters or contact customers other than in reference to the original enquiry and potential job.

If you require us to delete or amend any personally identifiable information please respond to this email indicating so – info@tridentsafes.co.uk

You may request details of any personally identifiable information we hold.  Please either email info@tridentsafes.co.uk or write to:

The Data Protection Manager, Trident Safes Ltd., Unit 2, Kings Haven, Kings Road, Charfleets Industrial Estate, Canvey Island, Essex. SS8 0QW.

Note: there may be a small charge for this.

SECURITY PRECAUTIONS FOR DATA

We make every effort to ensure that your information is kept secure physically and electronically. Non-sensitive details such as your email address etc. are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

COOKIES

Cookies help us provide you with a better website, by enabling us to monitor the pages you find useful and those you do not. A cookie does not give access to your computer or any personal  information, other than the data you choose to share with us.

Cookies are small file that ask permission to be placed on your computer’s hard drive. If you accept the cookie, the file is added, and the cookie helps analyse web traffic. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, by gathering and remembering information about your preferences.

Traffic log cookies identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

 

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies.  However, this may prevent you from taking full advantage of the website.

DATA

Trident Safes Ltd retains personally identifiable information only for as long as relevant to the service we are providing, or to comply with our legal obligations (e.g. for tax purposes etc.)

HOW TO RAISE A CONCERN OR MAKE A COMPLAINT

For the purpose of GDPR Trident Safes Ltd are The Data Controller.  Should you wish to raise a concern or make a complaint, in the first instance contact info@tridentsafes.co.uk or write to The Data Protection Officer address as above.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioner’s Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.

POLICY REVIEW

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Disclaimers and Limitations

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN “AS IS” BASIS WITH NO WARRANTY, AND IN PARTICULAR, Trident Safes Ltd DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE.

PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM Trident Safes Ltd AND RELATED SERVICES, WHICH ARE PROVIDED BY Trident Safes Ltd, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN DIRECTLY BY THEIR MANUFACTURERS. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST Trident Safes Ltd, BUT ONLY AGAINST THE COMPANY/PERSON GIVING THEM.

 

 Your Statutory Rights

Your Statutory Rights are not affected. This statement does not confer upon you any additional legal obligations or duties, it merely highlights existing rights that consumers have whenever they deal with traders.

Copyright © 2020 Trident Safes ltd - Company number 09073079 - VAT number 191 0834 13

Marketing by Unity Online